I had actually been seeking a work working from home for a while and also was about to quit. The majority of ‘work from home’ work that you find online seem to be some form of pyramid or ‘start your very own company’ system. Paying a joining charge or buying their items for you to sell on? No many thanks!

One day I determined to have an additional little look and found The Conversation Shop. I saw the “Live Chat Agent” work on their careers web page and also, after reading the description, a large wave of joy came by me. Not just did I match their needs to a tee (careful learner with a curious mind, strong ability to multi-task, high levels of organisation social media sites to find jobs and also a keying speed over 80 words per min), it additionally appeared like a task that I would really enjoy to do!

I applied immediately! I patiently waited for a reply however, to my shock, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Shop, emailed me and used me a ‘Live Chat Interview’; following on from the initial application questions, this is the initial stage of the employment procedure.

I was rather thrilled as I had actually never experienced a meeting by doing this prior to. Around 3 o’clock one mid-day, it was time for my interview by means of The Conversation Shop’s website. I opened my browser, went to The Conversation Store homepage and merely clicked the real-time conversation tab. I had actually gotten to my interview.

After presenting myself to an agent that was managing chat at the time, I was quickly moved to Amy, who prepared and waiting to start my meeting.

My interview began like any other: we presented ourselves as well as had a little of an informal welcoming chat (which made me feel at ease). After that it was on to the major meeting. What was strange was the truth that the conversation was extremely comparable to a face-to-face interview, except it was using live chat!

The inquiries were about my previous experience, why I was obtaining the task, how I would certainly deal with certain scenarios as well as my expertise of The Chat Store and also their solutions.

Amy was looking to reveal my staminas and also weak points to identify whether I can meet the high expectations that they establish. She wanted to know where I would require a little extra training as well as where I might bring new skills to the team.

Why I wanted the position was likewise very essential obviously. Although much of our group is spread across the UK, The Conversation Shop is certainly a close knit group with large ambitions. Each and every one of us is an important part of delivering the outcomes that we provide for clients.

Requirements, such as my typing rate, were tested also of course. Having to transform several internet site site visitors whilst providing consumer complete satisfaction indicates that you have to assume and kind quick.

Amy additionally provided me the chance to ask any type of questions that I had, and she addressed them completely. I mored than happy as well as really hoping that I did well in my online conversation meeting!

As you have actually probably presumed (by me composing this article) I did succeed in my first meeting for the live chat job. I was invited to the next stage of the application procedure– a telephone interview with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had got this much but I was additionally extremely worried! Fortunately the telephone interview was not as terrifying as I once believed as well as it was much more casual than official.

I got inquired about my hobbies, what I like to do in my spare time as well as a few inquiries concerning the Live Chat Representative setting. I additionally had some responses on my ‘Live Chat Interview’, which was excellent to listen to.

A lot of the concerns that Joe asked had to do with my personality. Joe claimed that getting on with everyone as well as coming to be a part of The Conversation Store household was an extremely vital factor.

It was a pleasure to talk on the phone to my possible future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone interview I was supplied the setting … and also I accepted with terrific enjoyment, naturally. I was over the moon and I still am!

As soon as I had actually accepted the deal I was emailed the contracts that needed to be signed electronically (exactly how amazing is that), my functioning hrs, what team I would certainly remain in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Team Leader. This call lasted around 2 hrs and also he explained every little thing I required to find out about the “Live Conversation Agent” placement. I ensured to make lots of notes in my notebook as it is a lot to take in.

I was after that given the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other details I needed to know about the training process consisting of precisely what would happen. John was an enjoyment to talk with and I really felt comfortable talking to him as he claimed he would be there for any inquiries I might have if I am ever before unsure or stuck.


I have had a negative round of disease, which indicated I was unable to start my training when arranged. Fortunately The Conversation Store are a number of remarkable people that are patiently waiting for me to be well enough again. I have actually never recognized such an understanding business and I feel blessed to be used by them.

Just as I will give up my job search, I came across The Conversation Shop. I’m eagerly awaiting healing and also starting my training. With any luck I shall be a totally fledged online conversation representative quickly … see this area, my next blog post will certainly inform you all about my trip with the training process.