I had actually been seeking a job functioning from house for a while and was about to quit. Most ‘function from home’ tasks that you find on the internet seem to be some type of pyramid or ‘start your own service’ plan. Paying a signing up with fee or purchasing their items for you to sell on? No many thanks!

Someday I decided to have another little look and stumbled upon The Chat Shop. I saw the “Live Chat Representative” work on their professions web page and, after reviewing the description, a big wave of joy came by me. Not just did I fit their requirements to a tee (careful student with a curious mind, strong capacity to multi-task, high levels of organisation social media specailst job description and an inputting rate over 80 words per minute), it likewise felt like a task that I would really enjoy to do!

I used straight away! I patiently waited for a reply yet, to my surprise, I had not been waiting long at all.

Amy, a Group Manager at The Chat Shop, emailed me and also supplied me a ‘Live Chat Interview’; following on from the initial application concerns, this is the initial stage of the employment process.

I was instead thrilled as I had actually never ever experienced an interview in this way before. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s internet site. I opened my browser, mosted likely to The Conversation Shop homepage as well as simply clicked the online chat tab. I had actually gotten to my meeting.

After presenting myself to an agent that was taking care of conversation at the time, I was rapidly transferred to Amy, that was ready and waiting to start my meeting.

My interview started like any other: we presented ourselves and also had a bit of a casual welcoming conversation (which made me feel at ease). After that it was on to the major meeting. What was unusual was the reality that the conversation was extremely similar to a face-to-face interview, except it was via real-time chat!

The questions had to do with my previous experience, why I was making an application for the task, how I would certainly deal with certain situations as well as my understanding of The Conversation Store as well as their services.

Amy was looking to expose my strengths as well as weak points to establish whether I can meet the high assumptions that they establish. She needed to know where I would certainly need a little added training as well as where I can bring brand-new skills to the team.

Why I desired the placement was likewise really crucial obviously. Although much of our team is spread throughout the UK, The Chat Shop is absolutely a close weaved group with big ambitions. Each one people is an integral part of providing the results that we do for customers.

Demands, such as my inputting rate, were examined too of course. Having to transform several web site site visitors whilst supplying customer contentment means that you have to believe and also type quickly.

Amy also gave me the chance to ask any type of concerns that I had, and also she answered them completely. I was happy and also wishing that I succeeded in my online chat interview!

As you have actually most likely thought (by me composing this post) I did succeed in my initial meeting for the online chat work. I was invited to the following phase of the application process– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was likewise very anxious! The good news is the telephone meeting was not as frightening as I as soon as thought and it was much more casual than official.

I obtained asked about my pastimes, what I like to do in my spare time and also a couple of concerns about the Live Conversation Representative placement. I additionally had some feedback on my ‘Live Chat Interview’, which was excellent to hear.

A lot of the concerns that Joe asked had to do with my personality. Joe said that moving on with everyone and also ending up being a part of The Conversation Store family was a very essential aspect.

It was a pleasure to speak on the phone to my possible future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was offered the position … and I approved with wonderful satisfaction, of course. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that needed to be authorized digitally (exactly how awesome is that), my functioning hrs, what group I would be in and all of my log-in information prepared for my training.

Not long after this I had a phone call with John– my Group Leader. This call lasted around 2 hrs as well as he discussed everything I required to understand about the “Live Conversation Representative” position. I made sure to make great deals of notes in my note pad as it is a whole lot to take in.

I was then provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) as well as other details I needed to find out about the training procedure consisting of specifically what would happen. John was an enjoyment to speak with as well as I felt comfortable chatting to him as he said he would certainly be there for any type of questions I may have if I am ever before unsure or stuck.


I have had a negative bout of illness, which suggested I was not able to start my training when arranged. Luckily The Conversation Store are a bunch of terrific people that are patiently waiting on me to be all right once more. I have actually never recognized such a recognizing business and I feel blessed to be employed by them.

Equally as I will quit my task search, I stumbled across The Conversation Store. I’m excitedly awaiting recovering and starting my training. Ideally I shall be a fully fledged online chat representative quickly … see this room, my next blog post will certainly tell you everything about my trip via the training process.