I had actually been searching for a task working from home for a while and also was about to quit. A lot of ‘work from residence’ tasks that you discover online seem to be some kind of pyramid or ‘start your very own service’ scheme. Paying a joining charge or getting their products for you to sell on? No thanks!

Eventually I determined to have one more little look and came across The Conversation Store. I saw the “Live Chat Representative” job on their professions web page and also, after checking out the summary, a huge wave of joy came me. Not only did I fit their needs to a tee (careful learner with an analytical mind, solid ability to multi-task, high levels of organisation social media tofind a job as well as a typing rate over 80 words per min), it also looked like a work that I would truly enjoy to do!

I applied instantly! I patiently waited for a reply yet, to my surprise, I wasn’t waiting long at all.

Amy, a Group Supervisor at The Chat Store, emailed me and also used me a ‘Live Chat Meeting’; following on from the initial application inquiries, this is the first stage of the recruitment process.

I was rather thrilled as I had never experienced a meeting in this way prior to. Around 3 o’clock one afternoon, it was time for my meeting by means of The Conversation Shop’s site. I opened my internet browser, went to The Chat Shop homepage as well as simply clicked the online conversation tab. I had actually come to my meeting.

After presenting myself to an agent that was managing chat at the time, I was promptly moved to Amy, who was ready as well as waiting to begin my interview.

My interview began like any other: we introduced ourselves as well as had a bit of an informal welcoming chat (that made me feel secure). Then it was on to the main interview. What was weird was the reality that the conversation was very similar to an in person interview, other than it was through online conversation!

The concerns had to do with my previous experience, why I was obtaining the task, exactly how I ‘d deal with particular scenarios as well as my expertise of The Chat Store and also their solutions.

Amy was aiming to reveal my staminas and weak points to identify whether I might satisfy the high assumptions that they set. She wanted to know where I would certainly require a little additional training and where I can bring new skills to the group.

Why I desired the placement was likewise extremely essential of course. Although much of our group is spread across the UK, The Chat Shop is absolutely a close weaved team with big passions. Each one people is an important part of supplying the results that we do for clients.

Needs, such as my inputting speed, were evaluated also of course. Having to convert several website visitors whilst giving client satisfaction implies that you need to believe and kind quickly.

Amy likewise provided me the possibility to ask any concerns that I had, and she answered them extensively. I enjoyed and hoping that I succeeded in my online conversation meeting!

As you’ve most likely guessed (by me creating this post) I did do well in my initial meeting for the real-time chat job. I was invited to the next phase of the application process– a telephone interview with Amy and among The Conversation Shop’s Co-Founders, Joe.

This is the last stage of their recruitment process and also I was proud that I had got this much but I was additionally very nervous! Luckily the telephone interview was not as terrifying as I when assumed and also it was more casual than official.

I got asked about my hobbies, what I such as to do in my leisure and a few inquiries about the Live Chat Agent position. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to hear.

A great deal of the inquiries that Joe asked had to do with my personality. Joe stated that proceeding with everybody and also coming to be a part of The Chat Store household was a very crucial element.

It was a satisfaction to talk on the phone to my potential future managers and I jumped on well with them, there was a buzz in the air. At the end of the telephone meeting I was used the position … as well as I approved with excellent satisfaction, obviously. I mored than the moon and I still am!

Once I had accepted the deal I was emailed the contracts that required to be signed digitally (exactly how trendy is that), my working hrs, what team I would certainly be in and all of my log-in information ready for my training.

Not long hereafter I had a telephone call with John– my Team Leader. This phone called lasted around 2 hrs and he explained every little thing I needed to find out about the “Live Conversation Agent” position. I made certain to make great deals of notes in my note pad as it is a lot to absorb.

I was after that provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and various other information I needed to find out about the training process including exactly what would certainly happen. John was an enjoyment to speak to and also I felt comfy talking to him as he said he would be there for any queries I may have if I am ever uncertain or stuck.


I have had a poor spell of ill health, which suggested I was unable to begin my training when set up. The Good News Is The Conversation Shop are a bunch of fantastic people who are patiently awaiting me to be all right again. I have never ever known such a recognizing company and also I feel fortunate to be employed by them.

Equally as I will surrender my work search, I came across The Conversation Store. I’m eagerly awaiting getting well and also starting my training. Ideally I shall be a completely fledged online conversation representative soon … see this area, my next blog post will certainly tell you all about my trip via the training process.