I had been looking for a task functioning from home for a while and was about to surrender. Most ‘function from residence’ work that you discover online seem to be some kind of pyramid or ‘start your own company’ scheme. Paying a joining cost or acquiring their products for you to sell on? No many thanks!
Someday I chose to have another little look and also came across The Chat Shop. I saw the “Live Chat Agent” work on their occupations web page and, after reviewing the description, a large wave of happiness came over me. Not just did I suit their needs to a tee (meticulous learner with an inquisitive mind, strong ability to multi-task, high levels of organisation social media trump team job and a typing speed over 80 words per minute), it additionally seemed like a task that I would truly enjoy to do!
I applied straight away! I patiently awaited a reply yet, to my shock, I wasn’t waiting long in all.
Amy, a Group Supervisor at The Conversation Shop, emailed me and also offered me a ‘Live Chat Interview’; following on from the first application questions, this is the initial stage of the employment procedure.
I was instead delighted as I had never ever experienced an interview in this way prior to. Around 3 o’clock one afternoon, it was time for my interview through The Chat Store’s web site. I opened my internet browser, mosted likely to The Chat Store homepage as well as merely clicked the online conversation tab. I had come to my meeting.
After presenting myself to a representative that was managing conversation at the time, I was rapidly moved to Amy, who was ready as well as waiting to begin my interview.
My interview began like any other: we presented ourselves as well as had a little of an informal inviting conversation (which made me really feel comfortable). Then it was on to the primary interview. What was unusual was the truth that the discussion was extremely similar to an in person meeting, except it was through online chat!
The inquiries had to do with my previous experience, why I was applying for the task, just how I ‘d handle particular situations as well as my expertise of The Chat Shop as well as their services.
Amy was seeking to reveal my toughness and weaknesses to identify whether I could meet the high expectations that they establish. She would like to know where I would require a little additional training as well as where I can bring brand-new abilities to the group.
Why I wanted the setting was additionally really crucial obviously. Although much of our team is spread out throughout the UK, The Chat Store is certainly a close weaved team with huge passions. Each one of us is an indispensable part of delivering the results that we provide for clients.
Requirements, such as my inputting speed, were tested as well certainly. Having to convert numerous internet site visitors whilst giving client contentment implies that you need to assume and also type quick.
Amy additionally offered me the opportunity to ask any inquiries that I had, and she answered them thoroughly. I mored than happy and wishing that I did well in my online chat interview!
As you’ve possibly presumed (by me writing this post) I did do well in my first meeting for the online conversation job. I was invited to the following phase of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.
This is the last stage of their employment procedure and I was proud that I had actually got this much yet I was likewise very nervous! The good news is the telephone meeting was not as terrifying as I as soon as assumed as well as it was extra laid-back than formal.
I obtained inquired about my hobbies, what I such as to do in my spare time and also a couple of questions regarding the Live Conversation Agent position. I also had some responses on my ‘Live Conversation Meeting’, which was wonderful to listen to.
A great deal of the questions that Joe asked had to do with my individuality. Joe claimed that proceeding with everyone and also ending up being a part of The Chat Shop family was a really vital aspect.
It was an enjoyment to talk on the phone to my potential future managers as well as I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was used the placement … and I approved with fantastic satisfaction, obviously. I was over the moon and I still am!
As soon as I had approved the offer I was emailed the agreements that needed to be authorized electronically (just how great is that), my functioning hours, what team I would be in and all of my log-in information ready for my training.
Not long hereafter I had a call with John– my Team Leader. This phone called lasted about 2 hrs as well as he clarified every little thing I required to understand about the “Live Conversation Representative” position. I made certain to make great deals of notes in my notebook as it is a lot to take in.
I was after that provided the dates of when my training would begin (training lasts around 3 weeks as well as we’re paid during the procedure) and also various other details I needed to understand about the training procedure including precisely what would happen. John was a pleasure to speak to and also I really felt comfy talking to him as he claimed he would be there for any inquiries I might have if I am ever before uncertain or stuck.
I have had a negative round of illness, which meant I was unable to start my training when arranged. The Good News Is The Chat Shop are a lot of remarkable people who are patiently waiting for me to be all right once more. I have actually never ever known such a comprehending company as well as I really feel privileged to be used by them.
Equally as I was about to give up my job search, I came across The Conversation Store. I’m eagerly waiting for recovering and starting my training. Hopefully I will be a fully fledged online chat representative soon … enjoy this room, my next article will inform you everything about my journey through the training procedure.