I had been trying to find a job working from home for some time as well as was about to give up. Most ‘function from home’ work that you find online appear to be some type of pyramid or ‘begin your own service’ scheme. Paying a joining charge or acquiring their items for you to sell on? No thanks!

Eventually I determined to have an additional little appearance as well as discovered The Chat Shop. I saw the “Live Chat Agent” job on their professions page as well as, after reviewing the summary, a big wave of joy came me. Not only did I match their needs to a tee (careful student with a curious mind, strong ability to multi-task, high degrees of organisation social media tv jobs and a keying rate above 80 words per minute), it also looked like a task that I would actually love to do!

I applied straight away! I patiently waited for a reply however, to my surprise, I had not been waiting long in any way.

Amy, a Team Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Chat Meeting’; following on from the first application concerns, this is the first stage of the employment procedure.

I was rather delighted as I had actually never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my meeting via The Chat Store’s internet site. I opened my internet browser, went to The Chat Shop homepage and just clicked the real-time conversation tab. I had come to my meeting.

After introducing myself to a representative that was handling chat at the time, I was swiftly transferred to Amy, that was ready and waiting to start my meeting.

My meeting began like any other: we introduced ourselves and also had a bit of an informal inviting chat (which made me feel comfortable). After that it was on to the primary meeting. What was strange was the truth that the conversation was very similar to a face-to-face meeting, other than it was by means of real-time chat!

The concerns were about my previous experience, why I was getting the work, how I ‘d take care of specific scenarios and my knowledge of The Chat Shop as well as their solutions.

Amy was seeking to disclose my toughness and weak points to establish whether I could fulfill the high expectations that they establish. She needed to know where I would require a little extra training and also where I could bring new talents to the group.

Why I desired the setting was likewise very essential naturally. Although much of our team is spread out across the UK, The Chat Store is certainly a close weaved team with big ambitions. Each and every one people is an essential part of supplying the outcomes that we do for clients.

Requirements, such as my inputting speed, were examined too naturally. Needing to transform several internet site site visitors whilst offering customer fulfillment indicates that you need to believe and also kind quick.

Amy also gave me the chance to ask any kind of inquiries that I had, as well as she answered them completely. I was happy and also really hoping that I did well in my online conversation interview!

As you have actually possibly thought (by me composing this post) I did succeed in my initial interview for the live conversation work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and among The Chat Store’s Co-Founders, Joe.

This is the last stage of their employment process and I was proud that I had got this far but I was likewise really anxious! Luckily the telephone meeting was not as terrifying as I once assumed and also it was a lot more informal than official.

I obtained asked about my pastimes, what I like to do in my spare time and also a few concerns about the Live Conversation Agent position. I likewise had some comments on my ‘Live Chat Meeting’, which was wonderful to hear.

A lot of the inquiries that Joe asked had to do with my character. Joe claimed that moving on with everyone and also ending up being a part of The Conversation Shop family was an extremely important element.

It was a pleasure to talk on the phone to my prospective future employers and I got on well with them, there was a buzz in the air. At the end of the telephone meeting I was provided the placement … and also I accepted with fantastic pleasure, naturally. I was over the moon as well as I still am!

Once I had approved the offer I was emailed the agreements that needed to be authorized electronically (how amazing is that), my working hours, what group I would be in and all of my log-in information ready for my training.

Not long after this I had a telephone call with John– my Team Leader. This telephone call lasted about 2 hrs and he clarified everything I needed to know about the “Live Conversation Representative” position. I made sure to make lots of notes in my notebook as it is a lot to take in.

I was then offered the days of when my training would certainly start (training lasts around 3 weeks as well as we’re paid throughout the process) and various other details I required to know about the training process including specifically what would certainly take place. John was a pleasure to speak to and also I really felt comfy chatting to him as he claimed he would be there for any type of queries I may have if I am ever before not sure or stuck.


I have had a bad round of ill health, which indicated I was not able to start my training when organized. Fortunately The Conversation Shop are a lot of fantastic people who are patiently waiting for me to be all right once more. I have never understood such a comprehending business and also I really feel privileged to be employed by them.

Equally as I was about to give up my job search, I stumbled across The Conversation Store. I’m excitedly waiting for recovering as well as beginning my training. With any luck I shall be a fully fledged real-time conversation representative soon … see this space, my next blog post will certainly tell you everything about my journey via the training procedure.