I had actually been looking for a job working from home for some time and also was about to give up. Most ‘work from home’ tasks that you discover online appear to be some type of pyramid or ‘start your very own company’ system. Paying a joining fee or buying their products for you to sell on? No many thanks!

Eventually I determined to have another little look and discovered The Chat Shop. I saw the “Live Conversation Representative” task on their careers page as well as, after reviewing the summary, a huge wave of happiness came over me. Not just did I match their demands to a tee (careful student with a curious mind, solid ability to multi-task, high degrees of organisation social media university hospital job description and also an inputting speed over 80 words per minute), it likewise looked like a task that I would really enjoy to do!

I used quickly! I patiently waited for a reply but, to my surprise, I had not been waiting long in all.

Amy, a Group Manager at The Chat Shop, emailed me and provided me a ‘Live Conversation Meeting’; complying with on from the preliminary application concerns, this is the first stage of the employment process.

I was instead delighted as I had actually never ever experienced an interview in this way prior to. Around 3 o’clock one mid-day, it was time for my interview using The Conversation Store’s site. I opened my internet browser, went to The Conversation Store homepage as well as simply clicked the real-time conversation tab. I had gotten to my meeting.

After introducing myself to a representative that was managing chat at the time, I was quickly transferred to Amy, who was ready as well as waiting to begin my interview.

My meeting started like any other: we presented ourselves as well as had a little of a laid-back welcoming conversation (which made me really feel comfortable). After that it was on to the major interview. What was unusual was the fact that the discussion was extremely comparable to a face-to-face meeting, except it was by means of online conversation!

The concerns had to do with my previous experience, why I was making an application for the work, just how I ‘d handle particular circumstances and also my expertise of The Conversation Store and also their solutions.

Amy was wanting to disclose my strengths and weak points to figure out whether I could meet the high assumptions that they establish. She needed to know where I would require a little additional training and where I could bring brand-new talents to the group.

Why I desired the position was additionally very vital obviously. Although much of our group is spread out throughout the UK, The Chat Shop is definitely a close knit group with huge aspirations. Every one people is an essential part of delivering the outcomes that we provide for clients.

Requirements, such as my typing speed, were tested too certainly. Having to transform several website site visitors whilst supplying consumer satisfaction means that you need to assume and type fast.

Amy likewise provided me the possibility to ask any kind of concerns that I had, as well as she answered them extensively. I enjoyed and also wishing that I succeeded in my real-time conversation meeting!

As you’ve probably thought (by me creating this post) I did do well in my initial interview for the online conversation job. I was invited to the next stage of the application procedure– a telephone interview with Amy and also among The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure as well as I was proud that I had actually got this much but I was additionally really worried! Fortunately the telephone interview was not as terrifying as I as soon as believed and it was much more laid-back than formal.

I obtained asked about my pastimes, what I such as to do in my leisure as well as a few concerns regarding the Live Conversation Agent setting. I likewise had some feedback on my ‘Live Chat Interview’, which was terrific to listen to.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that getting on with everybody and ending up being a part of The Chat Shop household was an extremely important element.

It was a pleasure to talk on the phone to my prospective future managers as well as I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was provided the setting … and also I approved with fantastic enjoyment, certainly. I was over the moon as well as I still am!

When I had actually accepted the offer I was emailed the contracts that needed to be authorized electronically (exactly how great is that), my functioning hrs, what team I would certainly be in and all of my log-in details all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours and he clarified everything I needed to find out about the “Live Chat Representative” placement. I saw to it to make great deals of notes in my notebook as it is a great deal to take in.

I was after that provided the days of when my training would certainly begin (training lasts around 3 weeks as well as we’re paid throughout the process) as well as various other details I required to find out about the training procedure including specifically what would occur. John was a pleasure to talk to and also I really felt comfy chatting to him as he stated he would be there for any type of queries I may have if I am ever before unsure or stuck.


I have had a negative bout of illness, which implied I was not able to start my training when prepared. Luckily The Chat Store are a number of terrific individuals that are patiently awaiting me to be well enough once again. I have never ever understood such a recognizing business as well as I really feel fortunate to be used by them.

Equally as I will quit my task search, I stumbled across The Chat Shop. I’m eagerly awaiting recovering and also beginning my training. Hopefully I will be a totally fledged real-time chat representative quickly … see this space, my following message will certainly inform you everything about my journey with the training process.