I had actually been searching for a task functioning from home for a while and was about to surrender. Most ‘function from home’ jobs that you locate on-line seem to be some type of pyramid or ‘start your own service’ plan. Paying a joining fee or getting their items for you to sell on? No thanks!

Eventually I determined to have one more little look and stumbled upon The Chat Shop. I saw the “Live Chat Representative” job on their professions web page as well as, after reading the description, a huge wave of happiness came me. Not just did I match their needs to a tee (precise student with an analytical mind, strong capacity to multi-task, high levels of organisation social media video editing jobs as well as a keying speed above 80 words per min), it likewise looked like a task that I would really like to do!

I applied straight away! I patiently waited for a reply but, to my shock, I had not been waiting long whatsoever.

Amy, a Team Manager at The Conversation Shop, emailed me as well as offered me a ‘Live Conversation Meeting’; following on from the preliminary application questions, this is the first stage of the employment procedure.

I was instead thrilled as I had actually never ever experienced an interview this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Conversation Shop’s internet site. I opened my web browser, went to The Chat Store homepage and also just clicked the online chat tab. I had arrived at my interview.

After introducing myself to an agent that was managing conversation at the time, I was rapidly moved to Amy, that was ready and also waiting to start my interview.

My interview started like any other: we introduced ourselves as well as had a little of an informal welcoming chat (that made me feel secure). After that it was on to the primary meeting. What was weird was the reality that the discussion was very comparable to a face-to-face interview, except it was using online chat!

The concerns were about my previous experience, why I was obtaining the task, just how I would certainly take care of particular situations and my expertise of The Conversation Shop and their solutions.

Amy was aiming to reveal my toughness and weak points to establish whether I might fulfill the high assumptions that they set. She needed to know where I would certainly require a little extra training and also where I can bring brand-new abilities to the group.

Why I wanted the placement was additionally extremely essential certainly. Although much of our group is spread out across the UK, The Conversation Store is certainly a close weaved team with large ambitions. Every one people is an essential part of supplying the outcomes that we provide for clients.

Needs, such as my typing speed, were evaluated also of course. Having to transform several website visitors whilst providing client satisfaction implies that you need to think as well as type fast.

Amy likewise gave me the opportunity to ask any inquiries that I had, and she addressed them extensively. I enjoyed and also wishing that I did well in my online conversation interview!

As you have actually probably guessed (by me composing this blog post) I did succeed in my first interview for the real-time chat work. I was welcomed to the following phase of the application procedure– a telephone meeting with Amy and also one of The Conversation Store’s Co-Founders, Joe.

This is the last stage of their recruitment process as well as I was proud that I had got this far yet I was also extremely anxious! Thankfully the telephone meeting was not as scary as I when believed and it was extra informal than formal.

I obtained inquired about my leisure activities, what I like to do in my spare time as well as a few questions regarding the Live Conversation Representative setting. I also had some responses on my ‘Live Conversation Interview’, which was fantastic to hear.

A lot of the questions that Joe asked were about my personality. Joe claimed that getting on with everybody and ending up being a part of The Conversation Shop family members was a very vital variable.

It was an enjoyment to talk on the phone to my potential future bosses and also I hopped on well with them, there was a buzz airborne. At the end of the telephone meeting I was offered the placement … and also I accepted with great pleasure, naturally. I was over the moon and I still am!

When I had accepted the offer I was emailed the agreements that needed to be authorized electronically (how great is that), my working hours, what group I would certainly remain in and all of my log-in information all set for my training.

Not long after this I had a telephone call with John– my Group Leader. This phone called lasted around 2 hours as well as he clarified whatever I required to understand about the “Live Conversation Agent” placement. I saw to it to make lots of notes in my note pad as it is a great deal to absorb.

I was then given the days of when my training would begin (training lasts around 3 weeks as well as we’re paid throughout the procedure) and also various other information I needed to understand about the training procedure including exactly what would certainly happen. John was an enjoyment to speak with and also I felt comfortable talking to him as he stated he would be there for any type of inquiries I might have if I am ever unsure or stuck.


I have had a bad round of disease, which suggested I was not able to begin my training when set up. Luckily The Chat Shop are a number of fantastic people that are patiently awaiting me to be well enough once more. I have never understood such an understanding firm as well as I feel blessed to be utilized by them.

Just as I was about to give up my job search, I came across The Chat Store. I’m excitedly waiting for getting well and beginning my training. With any luck I will be a totally fledged real-time conversation representative quickly … enjoy this space, my next blog post will inform you everything about my trip with the training process.