I had been trying to find a work functioning from home for some time as well as will give up. The majority of ‘work from residence’ work that you find on the internet appear to be some kind of pyramid or ‘begin your own service’ plan. Paying a joining charge or acquiring their items for you to sell on? No thanks!

One day I chose to have another little look and also discovered The Chat Shop. I saw the “Live Chat Representative” task on their careers web page and, after checking out the description, a huge wave of happiness came by me. Not just did I fit their needs to a tee (precise student with an analytical mind, strong ability to multi-task, high levels of organisation social media writer job description and also an inputting speed over 80 words per minute), it likewise looked like a work that I would actually like to do!

I applied instantly! I patiently waited for a reply but, to my shock, I had not been waiting long in all.

Amy, a Group Supervisor at The Conversation Store, emailed me and also provided me a ‘Live Conversation Interview’; complying with on from the first application concerns, this is the first stage of the recruitment procedure.

I was rather delighted as I had never experienced a meeting this way prior to. Around 3 o’clock one afternoon, it was time for my interview via The Chat Shop’s site. I opened my internet browser, went to The Chat Shop homepage and merely clicked the live conversation tab. I had arrived at my meeting.

After presenting myself to an agent that was managing chat at the time, I was swiftly moved to Amy, who prepared and also waiting to start my interview.

My meeting began like any other: we presented ourselves and had a bit of an informal inviting chat (which made me feel at ease). After that it was on to the primary interview. What was weird was the fact that the conversation was very similar to an in person meeting, except it was through live chat!

The concerns had to do with my previous experience, why I was getting the job, exactly how I would certainly manage particular situations and also my knowledge of The Conversation Shop as well as their services.

Amy was looking to disclose my strengths and weak points to identify whether I might meet the high assumptions that they set. She wished to know where I would need a little additional training and where I can bring brand-new skills to the team.

Why I desired the placement was also really important certainly. Although much of our group is spread across the UK, The Conversation Store is absolutely a close knit group with large ambitions. Each and every one of us is an integral part of providing the outcomes that we provide for clients.

Needs, such as my inputting speed, were evaluated as well of course. Having to transform numerous website visitors whilst offering customer satisfaction indicates that you need to assume and kind quick.

Amy also gave me the opportunity to ask any kind of questions that I had, and she answered them thoroughly. I enjoyed and really hoping that I succeeded in my live conversation meeting!

As you’ve probably guessed (by me creating this post) I did succeed in my first interview for the online chat task. I was welcomed to the next phase of the application process– a telephone meeting with Amy as well as one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and I was proud that I had got this far however I was also very nervous! Luckily the telephone meeting was not as scary as I as soon as assumed as well as it was more laid-back than official.

I got inquired about my hobbies, what I like to do in my spare time and a couple of inquiries regarding the Live Chat Agent position. I also had some comments on my ‘Live Chat Meeting’, which was wonderful to listen to.

A lot of the concerns that Joe asked were about my individuality. Joe stated that getting on with everyone and also coming to be a part of The Conversation Shop family was an extremely important aspect.

It was an enjoyment to speak on the phone to my prospective future managers and I jumped on well with them, there was a buzz airborne. At the end of the telephone interview I was used the placement … and also I approved with great pleasure, certainly. I mored than the moon and I still am!

When I had actually accepted the deal I was emailed the agreements that required to be authorized electronically (how amazing is that), my working hours, what team I would be in and all of my log-in details prepared for my training.

Not long after this I had a call with John– my Team Leader. This telephone call lasted about 2 hrs and he described everything I required to understand about the “Live Conversation Agent” placement. I saw to it to make great deals of notes in my note pad as it is a lot to take in.

I was then provided the days of when my training would commence (training lasts around 3 weeks and also we’re paid throughout the procedure) as well as other details I required to know about the training process consisting of specifically what would occur. John was a satisfaction to speak to and also I felt comfy talking to him as he said he would be there for any kind of queries I might have if I am ever not sure or stuck.


I have had a poor bout of illness, which suggested I was unable to start my training when arranged. Thankfully The Conversation Shop are a bunch of remarkable individuals who are patiently waiting for me to be all right once again. I have never known such a comprehending business as well as I really feel fortunate to be employed by them.

Equally as I was about to quit my job search, I stumbled across The Chat Store. I’m eagerly awaiting healing as well as beginning my training. With any luck I will be a completely fledged real-time conversation agent quickly … view this space, my next message will inform you all about my journey through the training procedure.