I had been trying to find a task working from house for some time as well as was about to quit. A lot of ‘function from residence’ work that you locate online appear to be some kind of pyramid or ‘start your very own company’ scheme. Paying a signing up with charge or buying their products for you to sell on? No thanks!

One day I decided to have another little look as well as discovered The Conversation Shop. I saw the “Live Chat Agent” job on their professions web page and, after checking out the description, a large wave of joy came me. Not only did I fit their needs to a tee (careful learner with a curious mind, solid capability to multi-task, high degrees of organisation web chat customer service jobs and a typing rate over 80 words per min), it likewise appeared like a work that I would truly enjoy to do!

I applied quickly! I patiently awaited a reply however, to my shock, I had not been waiting long at all.

Amy, a Team Supervisor at The Chat Shop, emailed me and provided me a ‘Live Conversation Interview’; following on from the initial application questions, this is the first stage of the employment process.

I was instead delighted as I had actually never experienced an interview by doing this before. Around 3 o’clock one afternoon, it was time for my meeting by means of The Chat Store’s website. I opened my web browser, went to The Chat Store homepage and simply clicked the online chat tab. I had gotten to my meeting.

After presenting myself to an agent that was managing chat at the time, I was swiftly moved to Amy, that prepared as well as waiting to start my interview.

My meeting began like any other: we presented ourselves and had a little bit of an informal welcoming chat (which made me feel at ease). After that it was on to the major meeting. What was unusual was the reality that the conversation was very comparable to a face-to-face interview, except it was using live chat!

The questions were about my previous experience, why I was applying for the work, exactly how I would certainly take care of specific circumstances and also my expertise of The Chat Store as well as their services.

Amy was wanting to disclose my strengths as well as weaknesses to establish whether I might meet the high expectations that they establish. She wished to know where I would need a little extra training and also where I can bring new talents to the group.

Why I wanted the position was additionally extremely vital certainly. Although much of our group is spread out throughout the UK, The Chat Store is absolutely a close weaved group with big passions. Each and every one people is an indispensable part of supplying the results that we provide for clients.

Needs, such as my inputting rate, were checked also naturally. Needing to convert numerous web site site visitors whilst giving client fulfillment implies that you need to think as well as type fast.

Amy likewise gave me the opportunity to ask any type of questions that I had, as well as she answered them completely. I was happy as well as wishing that I succeeded in my live conversation interview!

As you’ve most likely guessed (by me writing this blog post) I did do well in my preliminary interview for the live conversation task. I was invited to the next phase of the application procedure– a telephone interview with Amy and one of The Chat Shop’s Co-Founders, Joe.

This is the last stage of their recruitment procedure and also I was proud that I had actually got this far yet I was also extremely anxious! Fortunately the telephone meeting was not as scary as I once thought as well as it was more casual than formal.

I got inquired about my hobbies, what I like to do in my spare time as well as a couple of inquiries about the Live Conversation Agent position. I likewise had some comments on my ‘Live Chat Meeting’, which was great to hear.

A lot of the questions that Joe asked had to do with my individuality. Joe claimed that getting on with everybody as well as ending up being a part of The Chat Shop family was a really vital factor.

It was an enjoyment to speak on the phone to my prospective future employers as well as I hopped on well with them, there was a buzz in the air. At the end of the telephone meeting I was supplied the setting … and I approved with terrific satisfaction, of course. I mored than the moon and also I still am!

When I had actually approved the offer I was emailed the contracts that needed to be signed electronically (how trendy is that), my working hours, what team I would certainly be in and all of my log-in information all set for my training.

Not long hereafter I had a call with John– my Group Leader. This call lasted about 2 hours as well as he described whatever I required to understand about the “Live Chat Representative” placement. I made sure to make lots of notes in my notebook as it is a whole lot to absorb.

I was after that offered the days of when my training would certainly start (training lasts around 3 weeks and we’re paid during the process) and also other details I required to understand about the training procedure including exactly what would happen. John was an enjoyment to talk to and I really felt comfy talking to him as he stated he would certainly be there for any type of queries I may have if I am ever before uncertain or stuck.


I have had a poor spell of ill health, which meant I was unable to begin my training when prepared. Thankfully The Chat Store are a lot of wonderful people that are patiently awaiting me to be well enough once again. I have never recognized such an understanding company and also I really feel privileged to be employed by them.

Just as I was about to surrender my task search, I came across The Chat Shop. I’m eagerly awaiting recovering and also beginning my training. Hopefully I shall be a fully fledged live chat representative quickly … see this area, my next article will inform you everything about my trip via the training process.